Returns Protocol

01. Guarantee period

Every unit ships with a 30-day money-back guarantee, effective from the delivery date. Test it on a real oil change — if performance does not match specification, a return is honored.

02. Eligibility criteria

• Return request submitted within 30 days of delivery.
• No damage incurred after delivery.
• Included pipes, clamps and cabling returned where feasible.

Units used for an oil change remain eligible — this is a performance guarantee, not a condition-based policy.

03. Initiating a return

Submit your order number by email. Return instructions are issued within one business day. No forms, no restocking fee.

04. Refund processing time

Upon carrier scan of the returned unit, a full refund is issued to the original payment method within 5 business days. Bank posting may add additional days.

05. Non-conforming units

If a unit arrives damaged, faulty, or incorrect, submit a photo within 14 days. A replacement is dispatched immediately; a return is not required in most cases.

06. Contact channel

Trocador
Váci út 47, 1134 Budapest, Hungary
Email: engineering@trocador-app.at